Privacy Policy

Last updated: 20 May 2026

S.C. WHS INT S.R.L., hereinafter referred to as AgentieOnline, is the author, owner and administrator of the website www.agentieonline.ro and is committed to respecting the privacy and security of your data when you use this website.

AgențieOnline takes the privacy and personal information of its clients very seriously and is fully committed to protecting it.

We reserve the right to update or change the content of this website, as well as this Privacy Policy and the Terms and Conditions of Use, at any time without prior notice.

By visiting this website, you are subject to the Terms and Conditions of Use and this Privacy Policy, and your visit constitutes your explicit acceptance of these terms, representing the agreement between the parties.

In this policy, you will understand:

what personal data we collect and process about you;
where we obtain the data from;
what we do with the data;
how we store the data;
who we transfer or disclose the data to;
how we handle your data protection rights;
how we comply with data protection rules.

All personal data is collected and processed in accordance with data protection legislation in Romania and the EU.

Personal Data We Collect

Personal data means any information relating to you that allows us to identify you, such as your name, contact details, payment details and information about your access to our website.

We may collect personal data from you when you wish to purchase a service or when you contact us. Specifically, we may collect:

Company details, first and last name, phone number, email address;
How you use this website;
Various communications through other channels, such as chat services, phone calls and social media.

We will only process any other personal data if you have given us your explicit consent or if we are required to do so by applicable law.

When, Why and How Long We Use Your Data

Your data may be used in the following situations:

To provide the services you request and to carry out any modifications related to your purchases;
To contact you in the event of changes to the services you have ordered;
For accounting, billing, audit purposes and fraud prevention;
For administrative or legal purposes;
To transmit information to government authorities or law enforcement agencies when required by law;
To manage our relationship with you and to improve our services;
To provide relevant information and to personalise the services we offer you.

We will only process your data where we have a legal basis to do so. When we no longer need your personal data, we will securely delete or destroy it.

Security of Your Personal Data

We follow strict security procedures in the storage and disclosure of your personal data, to protect it against accidental loss, destruction or damage. The data you provide is protected using SSL (Secure Socket Layer) technology — the industry-standard method of encrypting personal information for secure transfer over the internet.

We may disclose your information to trusted third parties for the purposes set out in this policy. We require all third parties to have adequate technical and operational security measures in place to protect your personal data, in accordance with Romanian and EU data protection law.

International Data Transfers

AgentieOnline does not transfer your personal data outside the country.

Sharing Your Personal Data

Your personal data may be shared with:

Government authorities, law enforcement agencies and regulatory bodies, in order to comply with legal requirements.

Online Marketing on Facebook and Google

AgentieOnline uses pixels from both Facebook and Google in order to create personalised advertisements. These pixels help us show you ads for services relevant to you. The data is sent to Google or Facebook, where it is added to customer lists. Each time you access a page on agentieonline.ro, data is sent to Google and Facebook.

Cookies and Website Monitoring

AgentieOnline.ro uses its own cookies to provide visitors with the best possible browsing experience and services tailored to their needs and interests.

Cookies are small text files transferred to your device via your web browser, which allow us to recognise your browser and monitor visitors to our website. Most web browsers automatically accept cookies, but you can change these settings at any time through your browser settings.

For more information about cookies, please visit: www.allaboutcookies.org.

Your Data Protection Rights

Under certain circumstances, you have the right by law to:

Request information about the personal data we hold about you;
Request access to your personal information;
Request correction of inaccurate or incomplete personal information;
Request the deletion of your personal information;
Object to the processing of your personal information;
Object to automated decision-making and profiling;
Request restrictions on the processing of your personal information;
Request the transfer of your personal information to you or to another party (data portability);
Withdraw your consent at any time.

To exercise any of these rights, please send us an email at contact@agentieonline.ro or contact us at our office in Piatra-Neamț, str. Bistriței, nr. 53.

No fee is required to access your personal information or to request its deletion.

Changes to the Privacy Policy

Our privacy policy may change from time to time. Any changes will be communicated to you via email or through a notification on our website.